Terms & Conditions for The Story Box Co.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE & BOOKING WITH THE STORY BOX CO. (“TSBC”)
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to TSBC and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
Amendment of Terms
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and TSBC’s rights and obligations to each other.
Limitation of Liability
It is an essential pre-condition to you using our website that you agree and accept that TSBC is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Delivery of Goods
Physical goods may be delivered by reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of TSBC.
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
Cancellation of Events
In the event that the client decides to cancel the event for any reason, The Photo Booth Guys shall be entitled to retain the non-refundable, non-transferable retainer fee (50% of the total fee) regardless of when such decision is made. Notice of cancellation of the event must be given to TSBC. in writing. If such cancellation occurs less than fourteen (14) days prior to the date of the event, the client shall be responsible for the remaining balance of the total fee, due to TSBC within five (5) business days of the receipt of the written notice. If the client has paid the total fee upfront – the same terms apply. TSBC shall be entitled to retaining 50% of the total fee when cancelling prior to fourteen (14) days before the event date and 100% of the total fee if the event is cancelled within fourteen (14) days.
If the client decides, for any reason, to postpone or change the date of the event, official notice must be given to TSBC in writing. In order for TSBC to consider accommodating the new event date at the original price, TSBC must be informed of the new date within thirty (30) days of the notice of the date change; the new date must be no more than twelve (12) months after the original event date; and the decision whether to accommodate the new date is subject to the availability. TSBC shall be entitled to retain the non-refundable, non-transferable fee (50% of the total booking) identified in this agreement regardless of when the written notice is given to company. If TSBC cannot accommodate the new date or the written notice of date change is made by the client less than thirty (30) days before the event date, the client shall be responsible for the remaining balance of the total fee.
With regards to event cancellation and postponement, if the event is cancelled or postponed more than 48 hours prior to the booking date, TSBC will offer credit only for 100% of the booking and allow the client to postpone the booking to a new date within a twelve (12) month period. If the event is cancelled within 48 hours of the event, no credit will be given due to the last minute nature of cancellation.
Returns and Refunds
Should you wish to refund your booking, please notify us within 28 days of purchase with a valid reason for refund. If we are unable to resolve your issues or problem, we will process a refund upon timely receipt of the package purchased. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of TSBC.
Links to Other Websites
TSBC may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between TSBC and the owners of those websites. TSBC takes no responsibility for any of the content found on the linked websites.
TSBC’s website may contain information or advertisements provided by third parties for which TSBC accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. TSBC’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.
TSBC do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
Disclosure of Information
TSBC may be required, in certain circumstances, to disclose information in good faith and where TSBC is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
Copyright, Trademark and Restrictions of Use
This website contains material which is owned by or licensed to us. This material includes, but is not limited to the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
TSBC expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Use of Website Content
All images, photographs, graphics, data, including but not limited to moving images, videos and other content (together “Material”) on this website are protected by international copyright, trademark, patent and other laws relating to intellectual property. You may not do anything which interferes with or breaches those laws or our intellectual property rights in the Material. Any unauthorised use of any Material may violate such laws and we do not grant any express or implied permission to you to use any Material. You may not copy, republish, link to, download, modify, adapt, repost, reverse engineer, create derivative works based on or otherwise use any of the Material on this website without a licence or an agreement from us.
Last updated August 3, 2020